Idea Industry: American Airline’s turbulent social media ride

On this episode of the Idea Industry, Emily Kalei and Franziska Monahan talk about American Airline’s recent social media scandal surrounding a confrontation between a male flight attendant and a mother of two young children over a stroller. They discuss the role social media and mobile phones play in keeping big businesses accountable and how American Airlines might try to prevent similar incidents in the future.

This episode was produced by Franziska Monahan


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Franziska Monahan

Franziska Monahan